Walt is an AI-powered home advisory service operated by Saco Property Solutions LLC (“we,” “us,” or “our”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using Walt — whether through our website (heywalt.co), text message, or intake form — you agree to the practices described here.
We use the information we collect to:
We do not sell your personal information. We do not share your home data with contractors, real estate agents, or any third party for marketing purposes. Walt's business model is subscription-based — your data is not the product.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of mobile opt-in data — including phone numbers and consent records — are excluded from any such sharing.
When you opt in to receive text messages from Walt, we collect your mobile number and message content to provide the service. We use this data solely to deliver home advisory responses, maintenance reminders, and account-related notifications. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP or contacting us at support@heywalt.co or 978-216-2213.
We share mobile and message data only with the service providers strictly necessary to operate the messaging service (e.g. our SMS carrier/Twilio and our infrastructure providers), and never with third parties or affiliates for their own marketing.
By providing your mobile phone number — whether on our waitlist, intake form, or by texting Walt directly — you consent to receive text messages from Walt, including:
We comply with the Telephone Consumer Protection Act (TCPA) and applicable state telemarketing laws.
Walt uses a small number of third-party services to operate. Each has its own privacy practices:
Walt collects information that, in combination, is sensitive: your home address, when it is and isn't occupied, your security system status, and the layout of your home's utility systems. We treat this combination with heightened care. Access to your data is restricted to systems that need it to deliver Walt's service. We do not expose raw home profiles to any party outside of those listed above.
We retain your information for as long as your account is active or as needed to provide Walt's service. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or legitimate business necessity (such as billing records).
Conversation history is retained to give Walt context when you ask follow-up questions. You may request deletion of specific conversations at any time by texting Walt or emailing us.
We implement technical safeguards including row-level security on our database (access is scoped per owner), server-side-only use of privileged credentials, and US-hosted data storage. Phone numbers are treated as PII and are never exposed in client-side code.
No system is perfectly secure. We encourage you not to share information over text that you would not want disclosed in the event of a breach.
You have the right to:
Massachusetts residents have additional rights under 201 CMR 17.00 (Standards for the Protection of Personal Information). To exercise any of these rights, contact us at the address below.
Walt is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.
We may update this Privacy Policy as Walt's features and legal requirements evolve. We will notify active users of material changes via text message or email and will update the effective date at the top of this page.
For privacy-related questions, requests, or concerns: