These Terms of Use (“Terms”) govern your use of Walt, an AI-powered home advisory service operated by Saco Property Solutions LLC (“we,” “us,” or “our”). By using Walt — through our website (heywalt.co), text message, voice call, or intake form — you agree to these Terms.
Walt is an AI-powered advisory resource for homeowners. Walt is designed to help you:
Walt operates primarily via text message. You interact with Walt by texting a phone number, and Walt responds based on a profile of your home that you provide through our intake process.
Walt is powered by artificial intelligence. Walt's responses are generated by an AI system, not a licensed human professional. Walt will never claim to be human. If you sincerely ask whether you are speaking with a person or an AI, Walt will tell you the truth.
We are committed to transparent AI disclosure in compliance with Massachusetts law and applicable federal guidance on AI systems in consumer services.
Walt does not perform physical work. Walt does not send anyone to your home. Walt provides information, guidance, and second opinions — nothing more. Walt is not a licensed contractor, engineer, home inspector, electrician, plumber, or any other licensed trade professional.
Nothing Walt says constitutes a professional inspection, a code compliance determination, a structural assessment, or a guarantee of any kind. Walt's advice is a starting point for your own judgment and, where appropriate, consultation with a licensed professional.
The framing Walt uses — “decide and prepare” — is intentional. Walt helps you understand a situation so you can make a better-informed decision about next steps. Walt does not replace licensed expertise.
For any situation involving immediate risk to life or property, stop and call the appropriate emergency service.
Walt will always direct you to licensed professionals or emergency services for safety-critical issues. Walt will never walk you through repairs involving live electrical systems, gas lines, or structural elements. If you have a Federal Pacific or Zinsco electrical panel, Walt will flag this as a documented fire risk and recommend consulting a licensed electrician for any electrical question.
Walt's responses are based on:
Walt's advice may be wrong. AI systems can hallucinate, misinterpret, or give outdated information. Walt's estimate reviews are opinions based on available information — not certified appraisals or guarantees of fair pricing. Always apply your own judgment and, for significant decisions, consult a licensed professional.
Walt's pricing knowledge is grounded in regional data sources, but prices vary by contractor, market conditions, and specific circumstances. A “fair price” assessment from Walt should be treated as a data point, not a binding determination.
By using Walt, you agree to:
Walt does not refer contractors, accept referral fees, or maintain affiliate relationships with service providers. Walt's entire value proposition is being your advocate — giving you an independent, unbiased second opinion. Referral fees would compromise that, so we don't accept them. Walt's revenue comes from subscriptions only.
Walt delivers its service primarily via SMS. By providing your phone number and opting in — through our waitlist form, intake form, or by texting Walt directly — you agree to receive text messages from Walt (Saco Property Solutions, LLC), including:
Message and data rates may apply. Message frequency varies based on your usage and maintenance schedule. To opt out of all messages, reply STOP to any Walt text. For help, reply HELP or contact us at support@heywalt.co or 978-216-2213.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how message data is handled.
For detailed responses — such as lengthy diagnostics or document reviews — Walt may offer to send you a full written answer by email. Walt will always ask before switching to email and will not send you email without your explicit confirmation during the conversation. This does not affect your SMS opt-out rights; you may still reply STOP at any time to opt out of text messages.
Walt is a subscription service. Pricing, billing terms, and available tiers will be disclosed clearly before you are charged. Subscriptions renew automatically unless cancelled. Cancellation stops future charges but does not entitle you to a refund of the current billing period unless required by law.
We reserve the right to change pricing with reasonable notice to existing subscribers.
The Walt name, logo, website, and advisory content are owned by Saco Property Solutions LLC. The home profile data and conversation history you provide remain yours — we use it only to deliver Walt's service to you.
Walt is provided “as is” and “as available.” To the fullest extent permitted by law:
Some jurisdictions do not allow limitations on implied warranties or liability for certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify and hold harmless Saco Property Solutions LLC and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of Walt in violation of these Terms or applicable law.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any dispute arising from these Terms or your use of Walt will be resolved in the courts of Massachusetts, and you consent to personal jurisdiction there.
For most issues, we ask that you contact us first at support@heywalt.co — we'd rather resolve problems directly than through litigation.
We may update these Terms as Walt evolves. We will notify active users of material changes via text or email and will update the effective date above. Continued use of Walt after notice of changes constitutes acceptance of the updated Terms.